1) How can we get to the ALTOS DEL PASTAZA RAINFOREST RESERVE AND ECO-LODGE?
You can get it by Land and by air
2) How long will it take from Quito to the ALTOS DEL PASTAZA RAINFOREST RESERVE AND ECO-LODGE?
From Quito, the capital it takes approximately 5 hours by car, or 35 minutes by plane to get to our Lodge (Let us know if you would like to flight to the Lodge)
From Baños, it will take you approximately 1 ½ hours, from Guayaquil 8 Hours, From Cuenca 8 ½ Hours
Our staff will be waiting for you at the Quito international airport and at Bus Terminal in Puyo city and transport you to our lodge, according to your package
3) What type of electricity does the Lodge has?
We do have electricity in every room, where you can recharge any electronic equipment. Our voltage is 110 Watts.
4) What is not included in the packages?
Drinks, laundry services, local and international flights, additional transfers, excursion in other cities, phone calls, medical insurance, tips.
5) What to bring?
- Binoculars
- Camera
- Camcorder
- Sun protector
- Flash light
- Hat
- Personal hygiene staff
- Insect repellent, Etc
6) Any restriction for our luggage?
Most of bus Companies can transport your luggage; if you book with us we will be in charge to transport your belongings to our Lodge
7) Any restrictions for people with disabilities?
There is no restriction for people with physical disabilities and seniors. We will assist you in any single way, so these particular guests can enjoy our rainforest. We can accommodate modified excursions accordingly for them, but they are also welcome to bring any personal assistant, like maids, nurses, etc… along with them.
8) Can I make a Phone- call, use Internet?
Yes but the price is not included
9) Is your staff trained to practice the first Aid?
Our personnel have been trained on Basic life support (BSL), and we do have a First Aid station to act accordingly. In case of emergency our team can transport you to the Voz Andes hospital in the city of Shell, a missionary hospital with North American standards
10) What happens if you are in a serious Medical condition?
The Voz Andes hospital in Shell, a missionary hospital with North American standards, will take care of you. They have an air ambulance service to transfer you to Quito medical centers in case it is needed.
11) Is there any Vegetarian menu or other (Diabetic menu)?
Yes, we can handle that, but you must let us know in advance.
12) Is your water safe to drink?
Our drinkable water comes from natural springs and is purified for use in food preparation and in all other areas of the lodge. We also provide you with a bottle of water in your suite.
13) Can I buy any local handicrafts?
We have a small Handicraft shop with a variety of T-shirts, hats, jams and coffee mugs, but you can also buy handicrafts and ceramics during the excursions to local Indian communities; Shop hours are posted on the door of the shop and in the information sheet in your room.
14) What kind of guides do you have?
We do have native guides with full knowledge of the rainforest; we do also have bilingual (English-Spanish) guides for groups where you will be escorted from Quito international airport and during all activities until your departure according to your package. We may get a guide in another language, naturalist for group of guest of 20 or more, but we need to know in advance. (price upon request)
15) Are your beds long enough?
If you are taller than South American average our accommodation is prepared for that, we do have beds 240 cm long, so you can really enjoy a very comfortable rest.
16) Any information about other touristic attractions in Ecuador?
We can recommend experienced travel agencies, besides our mail office in Quito, and Two Branches in Baños village where all of us can guarantee your enjoyment in other places, in Ecuador and south America. We do have a luxury package which includes the Cotopaxi Volcano, Baños city, our lodge Package; The Devil's Nose Train Ride in Riobamba, Ingapirca Inca ruins in Cañar, Cuenca city tour and the Galapagos island. Contact us for details. Ecuador is a small country with a lot to offer.
17) What about Malaria?
There is not any malaria issue in the area where the Lodge is located according to reports of Health Department on Malaria control. We suggest you follow the diseases control (CDC) recommendations when you visit a tropical country.
For additional information on malaria risk and prevention, see www.cdc.gov/travel
18) What about Health Issues?
Please see recommendations from Centre for Disease Control and Prevention-travel medicine: http://www.cdc.gov/travel
19) What kind of facilities does the Lodge Have?
- Nice decorated Restaurant
- Main viewpoint, el Mirador
- Swimming pool
- Game and TV room with a small library
- Bar at the edge on the earth
- Sunset bar
- Natural pool
- Handicraft shop
- Fireplace
- Sunset place
- Relaxing sites
20) What about Tips?
You will be treated as our especial guest, a real VIP; tips to our personnel will be really appreciated.
